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Order Preparation
In-stock orders are normally prepared within 1–3 business days after payment confirmation. Leather that requires skiving or cutting, and hardware that requires production in a special size, may take longer to prepare. We will contact you if additional preparation time is required. Preparation time is separate from transit time.
Estimated Delivery
Estimated transit time is 7–14 calendar days after dispatch. Tracking is provided after dispatch; please allow time for the carrier's first scan. Available shipping methods and shipping charges are shown at checkout.
Import Duties & Taxes Included
OneHide covers all import duties, taxes and customs-clearance fees for international orders. You will not be asked to pay these import charges on delivery. If a carrier requests payment, please contact onehideofficial@gmail.com before paying.
Delivery Estimates & Delays
Delivery dates are estimates, not guaranteed deadlines. Leather skiving, custom cutting, made-to-order hardware sizes, production scheduling, customs clearance and carrier conditions may require additional time. A reasonable delay alone does not qualify an order for a return or refund under our store policy. Please contact us at onehideofficial@gmail.com about a delayed shipment so we can investigate before you request a payment dispute. This policy does not restrict any mandatory consumer rights or your rights under the applicable payment-provider rules, including remedies for non-delivery.
Address & Tracking
Please confirm your shipping address and contact details before checkout. For tracking updates, visit Track Your Order. Read our Shipping Policy and Returns & Refunds Policy for more information.