Your order number can be found in your order confirmation email sent immediately after you placed your order. If you created an account, you can also find all your order numbers in the "My Orders" section after logging in.

Tracking numbers may take 24-48 business hours to update after your order is shipped. If it has been more than 48 hours and the tracking link still shows no updates, please contact our customer service team with your order number, and we will assist you immediately.

US & Canada: Standard shipping takes 3-7 business days after dispatch.

Europe & Japan: Standard shipping takes 7-12 business days after dispatch.

Southeast Asia: Standard shipping takes 5-10 business days after dispatch.

Please note that delivery times may be affected by customs processing, holidays, or unforeseen logistics delays.

First, please check around your delivery location (e.g. mailbox, porch, with neighbors, building management) and confirm the shipping address on your order is correct. If you still cannot locate your package after 2 business days of the "delivered" status, contact us with your order number, and we will launch an investigation with the shipping carrier.

We can update your shipping address only if your order has not yet been processed and shipped. Please contact us as soon as possible with your order number and the new address, and we will do our best to assist you. Once the order has been dispatched, we cannot modify the shipping address.