Shipping Policy

Shipping Policy & Delivery Information

Last updated: November 1, 2026

Delivery Methods & Timeframes

Estimated transit time is 7–14 calendar days after dispatch. This estimate does not include order preparation, leather skiving or custom hardware production.

Tracked International Shipping

7–14 days after dispatch

Tracking is provided after dispatch. Available shipping methods and shipping charges are shown at checkout.

Delivery Estimates & Delays: Delivery dates are estimates, not guaranteed deadlines. Leather skiving, custom cutting, made-to-order hardware sizes, production scheduling, customs clearance and carrier conditions may require additional time. A reasonable delay alone does not qualify an order for a return or refund under our store policy. Please contact us at onehideofficial@gmail.com about a delayed shipment so we can investigate before you request a payment dispute. This policy does not restrict any mandatory consumer rights or your rights under the applicable payment-provider rules, including remedies for non-delivery.

Order Processing Time

In-stock orders are normally prepared within 1–3 business days after payment confirmation. Leather that requires skiving or cutting, and hardware that requires production in a special size, may take longer to prepare. We will contact you if additional preparation time is required. Preparation time is separate from transit time.

  • Orders placed on weekends or holidays will be processed on the next business day.
  • Once shipped, you will receive a confirmation email with your tracking number.

Delivery Coverage

We ship to most countries and regions worldwide, including the United States, Canada, Europe, Asia, Southeast Asia, Australia and New Zealand.

Customs, Taxes & Duties

All import duties, taxes and customs fees for international orders are fully borne by the seller.

OneHide covers all import duties, taxes and customs-clearance fees for international orders. You will not be asked to pay these import charges on delivery. If a carrier requests payment, please contact onehideofficial@gmail.com before paying.

Order Tracking

Once your order is dispatched, a tracking number will be sent to your registered email. You may track your package through our Track Order page or the carrier’s official website.

  • Tracking information may take 24–48 hours to update after shipping.

Undelivered & Failed Deliveries

  • If a package is returned due to incorrect address or unreachable recipient, we will assist with reshipment or refund.
  • If your order shows "delivered" but you have not received it, please check with your neighbors, mailbox or local courier station before contacting support.

Shipping Restrictions

We do not ship to PO Boxes, military bases (APO/FPO) or restricted regions. If your address is affected, we will contact you for an alternative or full refund.

Contact Us

For delivery questions, visit Track Your Order or email onehideofficial@gmail.com.